Complaints

If you are unhappy with any service or any recommendation we have made to you, you are entitled to make a complaint. We have a documented complaints procedure and this is available upon request. If you wish to register a complaint, please contact us:

• By writing to: Beech Finance Limited, Venture House, Cross Street, Macclesfield. SK11 7PG
• By telephoning: 01625 613933
• We will take any complaint seriously and review this accordingly.
• If we cannot settle your complaint with us; within 8 weeks, or you have not had a response to your complaint with us; within 8 weeks, you are entitled to refer your complaint to the Financial Ombudsman Service (FOS).
• Further details about the FOS are available on it website www.financial-ombudsman.org.uk